1. Products are exchanged and returned within 2 days from the date of receipt
Products when exchanged - returned must ensure:
- Unused
- Must have the Manufacturer's or Trungnguyencorp.com.vn Tag intact
2. Product exchange:
Cases where product exchange is allowed:
- Defective products of the manufacturer
- Trungnguyencorp.com.vn wrong product delivery
- Trungnguyencorp.com.vn incorrect product delivery in order: Color, size,...
3. Product Return &rebate:
Cases where the product is allowed to be returned:
- Manufacturer's and Trungnguyencorp.com.vn's fault that there are no more products of the same type in the order to exchange for the Customer.
- Trungnguyencorp.com.vn deliver the wrong product and Trungnguyencorp.com.vn there are no more products of the same type in the order to exchange for the Customer.
- Trungnguyencorp.com.vn delivered products incorrectly in the order: Type, Color, size,... and Trungnguyencorp.com.vn there are no more products of the same type in the order to exchange for the Customer.
4. Refund:
Trungnguyencorp.com.vn will bear the cost of returning the goods (if any) and refunding the paid money (if any) to the Customer.